Managed Services
Our Managed Support offerings are flexible and allow you to select certain components or outsource the whole of your IT management. Our strategic solutions help you manage cost, reduce risk, increase flexibility and realise operational efficiencies. By putting the day-to-day management of your IT infrastructure in our expert hands, you enhance your ability to scale for growth and concentrate on true innovation.
Our Managed Support include important controls through reporting and ownership of your Service Level Management……
Whatever you need, from threat protection, computer repairs, server upgrades, to assistance getting your company website online, we have the experience to get you there fast and without all the tech speak and associated inflated costs, either remote or on-site services are available to you.
Service Desk
National Operations Centre (NOC)
Our Service Desk is the central point of contact and management for all ICT related and other in-scope tickets for our clients. It operates on a 24x7x365 basis and provides comprehensive services to clients throughout Australia and internationally.
We invest significant time into the ongoing development of our staff and our customer knowledge base which is heavily leveraged across our entire service portfolio. Our knowledge base includes both client-specific knowledge as well as technology-centric tips and solutions.
Working in conjunction with our Service Desk, our NOC is the central management point for the environments, platforms and applications we support. Utilising our/your monitoring/management solutions, the NOC delivers 24×7 proactive monitoring and management of events and alerts to ensure risks are identified and mitigated and environment performance and availability is maintained.
We are focused on driving efficiency through automation which drives standardisation and cost optimisation.
Application Management
Major Incident Management
Our Application Support team provides specialised support services across a wide range of applications, middleware and database technologies. The team comprises specialists with a wide variety of skillsets and experience, supporting general business applications such as communication and collaboration suites, and specialist applications in fields such SCADA and GIS. Support offered ranges from general ‘how to’ assistance through to in-depth problem troubleshooting and analysis, including direct collaboration with the application vendors, developers and infrastructure support partners.
Database support provides expert assistance and operational support including installation, configuration, performance tuning and optimisation targeted at maximising application performance. Databases supported include MS SQL, Oracle and MySQL.
Major ICT incidents are those where there is the risk of extreme impact on an organisation, including safety, financial and / or regulatory impacts, if not managed effectively, with full service availability being restored as soon as possible.
GMITC’s 24 x 7 Service Desk and National Operations Centre delivers our Major Incident Management service for our clients across Australia and internationally. Under the supervision of the Major Incident Manager, our focus at all times is on ensuring resources are delivering rapid incident resolution, and that regular effective status communications are maintained with the client’s key stakeholders and end-users, until resolution.
Regular Services
These are some of the services we regularly provide to our customer base. If you don’t see what you need listed, that’s ok, we will still be able to help you. Just give us a call to discuss what you need.
- IT Helpdesk Services
- Desktop/Notebook Support
- Network/Server Support
- Application Support
- Mobile Device Support
- 24/7 Remote Monitoring
- Support for both Windows and Macs
- Data Backup and Recovery
- System/Server Patching, Upgrades & Migrations
- IT Health Checks and Network Audits
- Website Hosting and Design
- Cloud Solutions
